ESSA, Nabeela Ebrahim; MARDIKANINGSIH, Rahayu. Service Quality Measurement and Improvement Strategy to In-crease Customer Satisfaction. Journal of Social Science Studies, [S. l.], v. 2, n. 1, p. 235–240, 2022. Disponível em: https://jos3journals.id/index.php/jos3/article/view/149. Acesso em: 26 sep. 2025.