Understanding the Function of Communication in Building and Sustaining Quality Relationships Across Organizational Boundaries

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Published: 2021-07-28
Keywords:
Communication, Relationship management, Organizational behavior, Trust-building, Dialogue, Feedback, Cohesion

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Bayar Gardi
Knowledge University, Erbil, Iraq
Hendrianto Udjari
Sunan Giri University, Surabaya, Indonesia
Didit Darmawan
Mayjen Sungkono University, Mojokerto, Indonesia

Abstract

Communication lies at the heart of every social structure, both within organizations and in their external interactions. This study investigates the centrality of communication in shaping and sustaining relationships across organizational boundaries. Drawing on literature from organizational behavior, sociology, and communication theory, the study examines how dialogue creates mutual understanding, builds trust, and mediates conflict. It discusses how varying communication styles, technological channels, and cultural dynamics influence relational outcomes. The paper also highlights the transformative potential of empathetic listening, responsive feedback, and symbolic language in maintaining psychological safety and social legitimacy. It argues that communication is not a supplemental process, but rather a constitutive mechanism through which social cohesion is achieved. In times of uncertainty or change, communicative leadership becomes essential in aligning members, managing perceptions, and preserving institutional integrity. Through a literature-based inquiry, this research elucidates the strategic importance of cultivating communication competence as a critical tool for organizational resilience and social capital development. The findings advocate for a deliberate investment in communication literacy, systematized feedback mechanisms, and culturally informed practices as key to sustaining high-quality relationships in dynamic environments.

Article Details

Issue

Vol. 1 No. 2 (2021): Journal of Social Science Studies (JOS3)

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Articles

How to Cite

Gardi, B., Udjari, H., & Darmawan, D. (2021). Understanding the Function of Communication in Building and Sustaining Quality Relationships Across Organizational Boundaries. Journal of Social Science Studies, 1(2), 245-252. https://jos3journals.id/index.php/jos3/article/view/131

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