The Effects of Quality of Work Life and Organizational Citizenship Behavior on Job Performance of Government Employees in Surabaya City

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Published: 2022-07-11
Keywords:
Quality of work life, Organizational citizenship behavior, Job performance, Work satisfaction, Employee well-being, Extra-role behavior, Work environment

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Belouadah Ahmed Seif Eddine
University of Saida Dr. Moulay Tahar, Algeria
Didit Darmawan
Sunan Giri University of Surabaya, Indonesia

Abstract

This study aims to analyze the influence of Quality of Work Life (QWL) and Organizational Citizenship Behavior (OCB) on Job Performance (JP) in a modern work environment. QWL is an important factor affecting employee well-being and job satisfaction, while OCB relates to voluntary behaviors that contribute to organizational effectiveness. This study used a quantitative approach with multiple linear regression method to test the relationship between these variables. The study population consisted of civil servants in Surabaya City with a sample size of 100 respondents selected using accidental sampling method. The results showed that QWL has a significant positive influence on JP, where a work environment that supports employee well-being contributes to improving their performance. In addition, OCB was also shown to have a positive impact on JP, with employees who exhibit extra-role behaviors tending to have better performance. However, this study also found that over-involvement in OCB may risk causing job stress and burnout if not balanced with proper management. Therefore, organizations need to create a balance between enhancing QWL and encouraging OCBs to ensure a healthy and productive work environment.

Article Details

Issue

Vol. 2 No. 2 (2022): Journal of Social Science Studies (JOS3)

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Articles

How to Cite

Eddine, B. A. S., & Darmawan, D. (2022). The Effects of Quality of Work Life and Organizational Citizenship Behavior on Job Performance of Government Employees in Surabaya City. Journal of Social Science Studies, 2(2), 69-76. https://jos3journals.id/index.php/jos3/article/view/164

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