Integration of Business Process Engineering and Quality Man-agement to Improve Efficiency and Product or Service Quality Standards
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Abstract
Business process engineering and quality management are two very important aspects to improve operational efficiency and maintain quality standards in organizations. In an increasingly competitive business world, their integration can help companies identify waste, improve customer satisfaction, and improve existing processes. This article examines how business process engineering and quality management can be effectively combined to achieve greater strategic goals. Approaches such as Six Sigma and Lean form the basis of this implementation, enabling companies to continuously improve. Although there are challenges in implementation, such as changes in organizational culture and technology selection, the benefits gained from this integration are significant, both in terms of operational efficiency and product or service quality. It is important for companies to have a well-thought-out strategy in integrating these two disciplines in order to achieve optimal results in the long-term. Success in this integration will lead the company to a sustainable improvement in competitiveness in an increasingly dynamic global market.
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