Application of Lean Management Principles to Reduce Waste and Improve Operational Efficiency in the Service Sector

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Published: 2022-07-26
Keywords:
Lean management, Service sector, Waste, Operational efficiency, Service quality, Technology, Customer experience

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Louise Elizabeth Radjawane
Universitas Kristen Indonesia Paulus Makassar, Indonesia
Didit Darmawan
Sunan Giri University of Surabaya, Indonesia
Jony Rodrigues Varela
Universitas Katolik Widya Mandira Kupang, Indonesia

Abstract

The application of lean management principles in the service sector focuses on reducing waste and improving operational efficiency through time management, more effective resource management, and improved service quality. The service sector has unique challenges because it is more difficult to measure compared to the manufacturing sector. In the service sector, waste is often not obvious, such as customer waiting times or inefficient interactions, which can reduce service quality. The application of lean requires adaptation to service characteristics and the development of more complex indicators to measure performance. With the use of technology, employee engagement, and the application of lean principles such as value stream mapping, companies can identify waste and improve service process flow. Successful lean application will improve operational efficiency and service quality, which in turn will improve customer satisfaction and the company's competitiveness in an increasingly competitive market.

Article Details

Issue

Vol. 2 No. 2 (2022): Journal of Social Science Studies (JOS3)

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Articles

How to Cite

Radjawane, L. E., Darmawan, D., & Varela, J. R. (2022). Application of Lean Management Principles to Reduce Waste and Improve Operational Efficiency in the Service Sector. Journal of Social Science Studies, 2(2), 261-266. https://jos3journals.id/index.php/jos3/article/view/195

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