The Importance of Total Quality Management (TQM) in Building a Sustainable and Adaptive Organizational Culture to Change
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Total Quality Management (TQM) is a strategic approach that aims to improve overall quality in an organization. The implementation of TQM focuses on improving production or service processes, and serves to shape an organizational culture that is sustainable and adaptive to change. A strong organizational culture oriented towards continuous quality improvement allows the company to be more flexible to face business challenges and improve competitiveness. TQM implementation often faces various barriers, such as resistance to change, lack of management involvement, and limited resources to support employee training. This study aims to analyze how TQM implementation can support the sustainability of organizational culture and identify the main challenges faced in the implementation process. The literature study approach is used to review various theories and empirical findings regarding the effectiveness of TQM to increase organizational commitment to continuous improvement. The results show that the success of TQM is highly dependent on visionary leadership, involvement of all members of the organization, and a comprehensive performance evaluation system. Organizations can leverage TQM to build an innovative and sustainable culture by overcoming implementation barriers and adopting appropriate change management strategies.
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Referensi
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